What if my order arrives incomplete, incorrect, damaged or defective?

We offer such amazing discounts because we don't house any inventory after our sales end and therefore cannot process returns. Please be very cautious before you place an order. Make sure about size too. Even if the size doesn't match we can't refund.

However, we want you to be delighted and would never expect you to pay for a damaged or defective product. 

If goods order arrives incomplete, incorrect, damaged or defective, please take a photograph of the item and packaging (including barcode), and submit it to ‘Submit a Ticket’ on our website, complete with information such as parcel number, Order ID, and description, within three (3) working days. Shadmart will investigate before getting back to you. 

*Customers who confirm that they have received their goods are confirming that their goods arrived in good condition. Disputes will not be entertained after confirmation of order

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