Click here to know how to select the product specification (Colour/Size.
My Account FAQs
Why should I create an account on Shadmart?
It makes your shopping much easier, allowing you to:
• Check the status of your current order and keep track of your orders and returns
• Easiest way to contact our customer service
• Store your shipping and payment information to make checking out a snap.
• Leave feedback about our products. Product reviews enable you to enter our different contests.
• Add an item to “My Favorites” and create a wishlist.
My Order FAQs
What if I have a question before placing an order?
Shadmart offers Live Chat for your convenience. Please feel free to contact our online service for any help you need. (10am to 10pm +6GMT)
Can I make changes to my order?
You can make changes to your order before payment or just cancel this order to make a new one. But you had better not change it after you make payment for your order because it may delay your order preparation.
How do I check my order status?
Shadmart offers a fast way of checking all orders you just need to log in to your account to check the status of your package.
My order status is still” In Handling”, when will it be shipped?
Total Delivery Time = Preparing Time + Shipping Time
Before we ship your order, we conduct a strict Quality Control checks and testing in order to ensure your product's quality. The processing time varies by location, depending on the specification of the product. Our average time and goal are to ship your order in 4-5 days.
All orders receive an email with tracking confirmation of the shipment.
In the case of any question and unexpected delay, you can always contact our customer service.
What shipping methods do you offer?
Shadmart partners with major international shipping companies like DHL, UPS, FedEx , Aramex, Dpex and EMS to provide international shipping. Our Standard Shipping takes 10-20 days to deliver your address.
Are there any additional fees involved in international shipping?
In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount of it.
Customs and taxation policies vary widely from country to country; you should contact your local custom laws. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
How can I track my package?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Please track it in your member account: First: Login your member centre and click "my order". Second: Find the order which you want to trace, and you will see the tracking no.and shipping company. Last: Use the tracking no. to trace on the website of the shipping company.
Do you ship to PO Boxes or APO/FPO military addresses?
Sorry, at this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses, so you will need to provide a street address. If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.
My order has not arrived yet, what should I do?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, pls try to check:
1. Tracking number.
2. Checking if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange re-delivery.
3. The driver might have left your parcel somewhere safe such as your porch if it showed the parcel already delivered on the website. You also can check with your neighbors to see if they have accepted the parcel for you.
If you still can't find your parcel, please email us to firstname.lastname@example.org and quote your order number. We'll reply within six hours and do our best to locate your parcel straightaway. If it can't be found, we'll arrange a refund for you.
What will the shipping company do if they cannot contact with the receiver when the parcel arrive?
Most of the shipping company will deliver the parcel for three times if they the consignee cannot be contacted. They will return the parcel to the sender or leave the parcel at the warehouse which can not bere delivery after the last time delivery. So please make sure you write down the correct shipping address when you make an order on Shadmart and keep your phone on.
We are not responsible for mistakes made by customers.
Which payment methods do you accept?
You can pay using Debit/Credit Card, Paypal, Bank Transfer and Western Union.
We have list down common frequently asked questions regarding payment, you can read it from here - https://goo.gl/MVVguS
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