HOW WE'RE DIFFERENT:
We work with thousands of different brands & merchants in China and we don’t store inventory in Nigeria. Working this way helps us keep prices low, and it means we can offer varieties of products every day. Our usual Air Shipping time from order to office pickup in Nigeria is 10-25 days (tax included) & 2-3 Months using Sea shipping. All shipping, customs and tax will be handled by Shadmart Nigeria.
1) How can I get a product from you?
You can order online through our website. Please click here
to know how you can place an order on Shadmart.
4) How can I pay you?
2) I am confused with the size, how can I select the right size for me?
Usually size information is given on the description of the product page but unfortunately it's in Chinese. Since we have different clothes from different factories, clothing size varies.
Please knock our customer service using live chat, and give us your body measurements (height, weight, shoulder and chest), we can easily suggest you a size which will fit you.
If you don't have the information right now, take your time. Once you get this information, chat with our sales support team, they will help you to find the size anytime :)
3) How to find the total cost of the product?
Once you select a shipping method & product's classifications (colour & size) you will be shown the total cost including the shipping charge.
You can pay using your local Debit/Credit card or Bank Transfer and Online Banking.
Our online payment gateway partner for Nigeria5) Where is your show-room?
Actually, www.shadmart.com is a complete online shop having head offices & Warehouse in China.
6) How can I trust Shadmart?
7) If I want to check a product before buying how is that possible?
We work with thousands of different brands & merchants and we don’t store inventory. Working this way helps us keep prices low, and it means we can offer fresh products every day. Checking a product prior to purchase won't be possible.
8) How can you guarantee the quality of your products?
We have a dedicated purchasing team in China, who check the goods when we receive them in our warehouse. They match the colour and design with the picture shown on our website. Once everything is fine, then they send them to our packaging department.
9) What is the shipping or delivery charge?
Shipping cost is usually shown on the website, once you select product specification (Colour/Size) etc. We charge you International Shipping Cost only (From China to Nigeria). Our shipping cost is very cheaper comparing to DHL/FeDex.
10) Why don't you provide Cash On Delivery Service? Why do I need to pay in advance for products?
How we are different: We work with thousands of different brands & merchants in China and we don’t store inventory in Nigeria. Working this way helps us keep prices low, and it means we can offer varieties of products every day.
Sometimes customers order the products and it remains undelivered at our Nigeria warehouse for a long time due to negligence at the customer end. This is a huge loss for us since we send the product for that customer only from our China Warehouse. To be very frank, when a customer pays even ₦ 1000 for a product they become cautious and eager to get hands on the product as soon as possible.
We are providing varieties of goods at an affordable price with the best service. Try us, You will not be disappointed. :)
11) Is the price negotiable?
In cases, where we can lessen a price we clearly mention it as a discount in the product cost. Other than that, our products are non-negotiable in terms of price. We also send various offers on special days to our customers via email and facebook page
, so make sure you have registered on our website and you have liked our facebook page
12) How long does it take to get products delivered from you?
Once you place the order, it will take 10-25 working days to deliver in Nigeria using air shipping, and 7-12 days using fast shipping (Aramex). All shipping, customs and tax will be handled by Shadmart Nigeria.
13) Do you provide home delivery all over Nigeria?
Yes we provide home delivery service too. Once the product will reach Local Nigeria office, our logistic team will give you a call and if there is any local delivery fee, they will inform you. However you can collect the products easily from our office in Lagos.
14) If I want to get the product through another courier service other than your regular provider what I need to do?
You can just inform our stuffs while they call you for delivery confirmation.
15) Do I need to pay any extra taxes?
No in most of the goods, you don't have to pay extra customs and tax. Shadmart will handle it for you.
If there is additional tax customer needs to pay for expensive goods, e.g Television, Motorcycle etc we will inform the customer at the time of confirming the order.
16) Are there any hidden charges when I make a purchase on Shadmart?
There are NO hidden charges when you make a purchase on Shadmart. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
17) What is your return policy?